Privacy Policy

Arabian Gate Tourism is committed to protecting the privacy of visitors to our online platform and users of our services. This policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Data Collection

We collect personal information that you provide to us directly when you use our site or services. This may include information you provide when you book a tour package, reserve a hotel, apply for a visa, arrange a transfer, book excursions, rent a car, or otherwise interact with us. The types of personal information we may collect include:

• Contact details such as your name, address, telephone number, and email address.
• Identity information such as date of birth, gender, nationality, passport details, and visa information.
• Payment information necessary for processing bookings, such as credit card details or other payment method information.
• Travel preferences and details related to your bookings, such as dietary requirements, health issues relevant to travel arrangements, flight information, and accommodation preferences.
• Information related to your use of our site, collected automatically through cookies and similar technologies, such as your IP address, browser type, operating system, referring URLs, pages viewed, and visit duration.

We collect this information through various means, including online forms on our site, direct communications with our staff, and automated technologies.

Legal Basis for Processing

We process your personal information based on several legal grounds:

• Performance of a contract: We process your data to fulfill our contractual obligations to you when you book or purchase services through our platform.
• Consent: We may rely on your explicit consent to process certain types of personal information, particularly for marketing purposes or processing sensitive data like health information for travel arrangements. You have the right to withdraw your consent at any time.
• Legal obligation: We may process your information where necessary to comply with legal or regulatory obligations, such as immigration or customs requirements.
• Legitimate interests: We may process your data based on our legitimate interests, such as improving our services, preventing fraud, or ensuring the security of our platform, provided these interests do not override your fundamental rights and freedoms.

Use of Personal Information

Your personal information is used for various purposes related to providing our tourism services, including:

• Processing and managing your bookings for tours, hotels, transfers, and other services.
• Facilitating visa applications and other travel-related documentation.
• Arranging car rentals, excursions, and MICE services.
• Processing payments for services.
• Communicating with you regarding your bookings, inquiries, and service updates.
• Providing customer support.
• Improving our services and website based on user feedback and site usage analysis.
• Sending you marketing communications about our services that may be of interest to you, where you have consented or where legally permissible.
• Ensuring the security of our site and preventing fraudulent activities.
• Complying with legal and regulatory requirements.

Data Sharing and Disclosure

We may share your personal information with third parties only when necessary for the purposes outlined in this policy:

• Service providers: We share information with third-party vendors and partners who provide services on our behalf, such as hotels, airlines, transport providers, visa agents, tour operators, and payment processors, to fulfill your bookings.
• Affiliates: We may share data with affiliated companies within the Arabian Gate Tourism group for internal administrative purposes.
• Legal and regulatory authorities: We may disclose your information when required by law, court order, or other legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We ensure that these third parties are bound by confidentiality obligations and data protection agreements where appropriate.

International Data Transfers

As a tourism company operating internationally, your personal information may be transferred to and processed in countries outside of your country of residence, including destinations for your travel arrangements. These countries may have data protection laws that are different from those in your country. We take steps to ensure that any international transfers of personal data are carried out using appropriate safeguards as required by applicable law, such as standard contractual clauses or reliance on the recipient's binding corporate rules.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data and the purpose of processing. When your personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

• Right to access: You have the right to request access to the personal information we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure: You may request that we delete your personal information under certain circumstances.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable law.

To exercise any of these rights, please contact us in writing using the physical address provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include physical, electronic, and procedural safeguards. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at:

Arabian Gate Tourism
Office 1801,
Al Fattan Plaza, Sheikh Zayed Road,
Trade Centre Area 1,
Dubai, Dubai,
PO Box 112345
UAE